GENERAL SUMMARY:

Collect delinquent loan and credit card accounts. Manage assigned account portfolio. Identify the financial service needs of each member, take extraordinary steps to offer solutions to meet those needs, and promptly deliver the credit union's products and services with accuracy and courtesy. Provide prompt, accurate, and courteous service to all internal members (co-workers) at all times.

ESSENTIAL FUNCTIONS:

• Work an assigned group of accounts delinquent from 11-30 days.
• Report portfolio status to manager on a weekly basis.
• Contact members by telephone and meet in person to resolve credit problems.
• Negotiate arrangements with members to bring accounts current.
• Conduct research to locate delinquent account holders utilizing skip tracing tools.
• File all documentation with state and federal agencies in a timely manner.
• Liaise with outside collections agencies and credit reporting bureaus.
• Make arrangements for the recovery and sale of collateral.
• Cross-sell credit union products and services when appropriate.

POSITION REQUIREMENTS:

Critical Competencies:

• Knowledge of collections regulations.
• Judgment, negotiation, analytical, and problem solving skills including the ability to interpret data and provide solutions to credit problems.
• Interpersonal and communications skills, both oral and written.
• Organizational skills and the ability to arrange information and files in a useful manner.
• Ability to work under general supervision to accomplish goals and meet deadlines.
• Ability to work harmoniously in a small team environment.

For confidential consideration send resume to:

Chris Thomas

cthomas@cuer.coop